Pathetic Service

Good day

I would like to express my dissatisfaction and disappointment with the company. I started the program back in 2016 and everything went perfectly as it should. The set back started last month in October, i have managed to settle my accounts before time. Last month on the 28 October i negotiated a discount directly from one of my creditors and got a 15% discount which i settled immediately. I forwarded the proof of payment to DebtBusters and phoned them to confirm if they received the proof and that the installment that was meant for this particular creditor not to be distributed but rather to be distributed to the account i still have. The creditor sent me a paid up letter and forwarded that to DebtBusters as well. I was contacted by a gentleman that advised me he will be handling my query and will provide feedback soonest on the 29th. On the 30th i gave given a courtesy call to check if everything is going well, i explained to the lady that i`m still awaiting feedback from DebtBusters and explained the problem. I told her that i`m worried because no one is getting back to me to confirm if they managed to stop the distribution to the settled creditor. The lady confirmed that she will actually block the distribution, i was relaxed. to my dismay on the 4th of November when i check my profile that i normally monitor on smart cents i see the account is still active and hasn't been closed. I phoned again only to be told we apologize the installment was distributed to the creditor and yet again i was promised that they will be contacted and request a refund which will take 24-48 hours and my profile will be updated. I`m only left with one account to close and be out of the program as i have not been happy with the service for the past month. Your consultants don`t get back to people as promised and i don`t know what type of service is this.I`m sick and tired of being the one that phones every time to be advised we will get back to you with feedback. What is so difficult with the query that cannot be resolved. If i don`t get feedback within 24 hours i will send this complaint to the Ombudsman.

Thank you