pathetic service 🙄

what a bad decision joining this company.R 11000 paid in fees in the last few weeks and nothing but misery. to long of a story.but here's the latest. debit order came of my account for the second time and after emailing the councilor they said its not possible.they sent through paper work. to creditors .but they confirmed nothing received. debt busters took it up with them.i called and they said sorry no refund is possible. I advised management about this.yet they gona challenge them for a refund. I been emailing twice today 4 phone calls for the negotiator. or team leaders ..nobody calling me back.yet they phone and send a message a day in advance to remind you of there's fees debiting the next day....never ever experienced this bad service in my life. if only I read the reviews .I could have been spared this...pathetic service