Pathetic service.

Pathetic service. I have been on hold now for 35 minutes, someone answers and dropped the call immediatly. Now been transferred by Sales to customer care and I have been on hold for 21.20 and I decided to drop because now I have to fight to get help? Why am I paying for a service that is non existent??

I need assistance as I am under the impression that I have paid everything due on my debt review now after I asked what is happening is the accounts being closed or what is the next steps, they advise me after 3 weeks of waiting that i owe a Credit provider R29135.61 - like how is this possible did I not pay them a monthly fee to keep my debt consolidated with all my creditors and have a 100% correct amount on their side? Also paid a fee to be "rehabilitated" which to my knowledge I did not receive any sort of Guidence material nor an phone call or email with rehabilitation material or advise, or did I understand that incorrectly???

Lastly I see now that without discussing it with me they have already gone ahead and loaded a new debit order for R7200 to deduct on the 1st of October 2021 and who knows for how long after.