NK
Nothemba K
1 reviews | Active since Mar 2018
09 Nov 2018, 11:33
Pathetic service
Debt Busters service is pathetic to say the least. For me to get a response from them I have to come here and only then they will respond. I have called, sent emails with no luck.
I have finished paying off all the debt and now I need to get a clearance certificate and no one is getting back to me.
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DebtBusters SA's replyOfficial
12 Nov 2018, 13:43 Dear Knotts, Thank you for taking the time to communicate to us why our service did not meet your expectations. At Debtbusters, customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately, sometimes unavoidable mistakes happen. In such rare cases, a satisfactory solution will be attempted to help you regain confidence in our service and preventable measures are introduced. Based on the events and circumstances outlined in your report above , we did not meet our goal nor deliver on the level of service you are accustomed to, we therefore will arrange for a manager to contact you in order to discuss your concerns. Once again, we regret that you have had to experience this inconvenience and assure you of our continued best endeavors on your behalf.
Please note the escalation channel for complaints or escalated inquiries is ***. Kind Regards Debtbusters
Please note the escalation channel for complaints or escalated inquiries is ***. Kind Regards Debtbusters
DebtBusters SA's reply12 Nov 2018, 13:43
Official
Dear Knotts, Thank you for taking the time to communicate to us why our service did not meet your expectations. At Debtbusters, customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately, sometimes unavoidable mistakes happen. In such rare cases, a satisfactory solution will be attempted to help you regain confidence in our service and preventable measures are introduced. Based on the events and circumstances outlined in your report above , we did not meet our goal nor deliver on the level of service you are accustomed to, we therefore will arrange for a manager to contact you in order to discuss your concerns. Once again, we regret that you have had to experience this inconvenience and assure you of our continued best endeavors on your behalf.
Please note the escalation channel for complaints or escalated inquiries is ***. Kind Regards Debtbusters
Please note the escalation channel for complaints or escalated inquiries is ***. Kind Regards Debtbusters