1 reviews | Active since Jun 2018
Pathetic service
I'm not sure if perhaps the folks over at Debtbusters have forgotten how to respond to emails and queries but after taking over my own payments to creditors and settling the accounts it seems they can't do something as simple as letting me know if they've received any paid up letters from the creditors. I want my clearance certificate but it seems between Debtbusters and the creditors they want people's lives stuck in limbo forever!
Dear Charbrw123
We apologise for the bad experience you've had with us. We will do the necessary investigation to see what went wrong and how we can improve.
A dedicated manager will also be in contact with you within the next business day to see how we can assist and resolve your enquiry.
To escalate your enquiries, you can email to ***.
We also encourage our clients to utilise our online client portal Smartcents (www.smartcents.co.za) where you can log in and view your accounts, payments and other specific information linked to your client profile. You can also liaise with a Relationship Manager via the Smartcents platform.
Regards
The DebtBusters Team
Dear Charbrw123
We apologise for the bad experience you've had with us. We will do the necessary investigation to see what went wrong and how we can improve.
A dedicated manager will also be in contact with you within the next business day to see how we can assist and resolve your enquiry.
To escalate your enquiries, you can email to ***.
We also encourage our clients to utilise our online client portal Smartcents (www.smartcents.co.za) where you can log in and view your accounts, payments and other specific information linked to your client profile. You can also liaise with a Relationship Manager via the Smartcents platform.
Regards
The DebtBusters Team