LM
Louise M

1 reviews | Active since Aug 2011

27 Sept 2022, 09:37

PATHETIC - PATHETIC - PATHETIC

Pathetic aftercare services like ALWAYS. We pay them how much a month; and once in a while when we NEED them. They just sit and do nothing.

I end up doing CALL ME BACK on their website, to get someone to respond to my query/ies.

I already 2 weeks ago asked them to get me a SETTLEMENT balance on an account. They just IGNORE it. Like they do with all other complainants here's enquiries.

0
Replies (1)
DebtBusters SA
DebtBusters SA's reply27 Sept 2022, 09:46
Official
 Dear Louise christine M

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosofficeatdebtbusters.co.za.
 
 Regards,
 DebtBusters