MG
Melissa G
1 reviews | Active since Dec 2021
11 Dec 2021, 09:41
Pathetic Debt Busters 😒
Pathetic customer service. Settled my accounts over 6 weeks ago and still waiting for settlement letters. Still receiving threats of legal action from creditors stating that my account has not been paid. All proof of payment sent to Debt busters who acknowledged receipt of them. Every time I contact the call centre I have to explain from the beginning as no one records any comments on the system. Calling is a nightmare as you hold on for ever and then they drop the call! So frustrated dealing with *********** call center agents who don't know how their own system works.
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Replies (4)
DebtBusters SA's replyOfficial
11 Dec 2021, 09:45Dear Melissa G
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
DebtBusters SA's reply11 Dec 2021, 09:45
Official
Dear Melissa G
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
MG
Melissa G's updateReviewer Update
20 Dec 2021, 20:47It's 10 days later and still no call from Debtbusters to resolve this complaint! Numerous other calls received however.....to ask why they haven't received their monthly debit order because no one there bothers to check my profile before calling. If they did they'd know that the accounts were settled weeks ago. Perhaps a complaint to the credit ombudsman is the only way to get Debtbusters to do anything.
MG
Melissa G's update20 Dec 2021, 20:47
Reviewer Update
It's 10 days later and still no call from Debtbusters to resolve this complaint! Numerous other calls received however.....to ask why they haven't received their monthly debit order because no one there bothers to check my profile before calling. If they did they'd know that the accounts were settled weeks ago. Perhaps a complaint to the credit ombudsman is the only way to get Debtbusters to do anything.
MG
Melissa G's updateReviewer Update
27 Dec 2021, 10:47Still no response Debtbusters! Except for the threat that you're going to suspend my profile today unless payment is made. Payment of accounts already settled 6 weeks ago?! Its now beyond ridiculous 🙄 Incompetence on a whole new level.
MG
Melissa G's update27 Dec 2021, 10:47
Reviewer Update
Still no response Debtbusters! Except for the threat that you're going to suspend my profile today unless payment is made. Payment of accounts already settled 6 weeks ago?! Its now beyond ridiculous 🙄 Incompetence on a whole new level.
MG
Melissa G's updateReviewer Update
02 Feb 2022, 20:28still trying to resolve this matter. Waiting for Denver to call back from weeks ago! Completely useless and inefficient.
MG
Melissa G's update02 Feb 2022, 20:28
Reviewer Update
still trying to resolve this matter. Waiting for Denver to call back from weeks ago! Completely useless and inefficient.