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Riaan T

1 reviews | Active since Apr 2015

28 Dec 2020, 11:34

Pathetic Debt busters

Absolutely the worst service from this company. Does not respond to emails, and when you phone, they put you on hold for an endless amount of time. I have waisted atleast 80min holding for customer service and still no reply. They are quick to take the money every month, but cant respond to problems. The consultant Kim Koeberg never returns any calls or emails and her direct number goes straight to an answering machine. Pathetic.

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Replies (1)
DebtBusters SA
DebtBusters SA's reply28 Dec 2020, 11:55
Official
Dear Riaan

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.

Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za