Pathetic customer services

After a long struggle with coming to terms that my husband and myself are struggling to fulfill our debt obligations. We approached Debt busters. I got assigned to Siyasanga Sigenu. In the beginning applying for debt review the explanations given to us were transparent. There after I would wait days to receive any feedback or follow up on the process. My husband and myself have a R16000 income. And they wanted to charge us R9000.00 odd rand. I then reached out and said that it is unaffordable and that it would be best that we cancel the process. There after promises were made to bring the instalment down to R4600.00 with the exception that they had to reach management to open their calculator system. After being admitted to a psychiatric institution and my husband and myself not being able to reach each other I had to handle this dilemma with Siyasanga and Mpumelelo. I then spoke to him and we agreed on R5200.00 this morning I received a debicheck mandate stating R8055.00 will be debited on the 25th which is clearly the incorrect date as well as amount. I used all my airtime up, trying to contact them and nobody had the decency to contact me back after holding on for ten minutes. I then spoke to Siyasanga via WhatsApp and he said it was part of the negotiator that was responsible. Now we are possibly going to be sitting a contempt of court order for not fulfilling our obligations to pay the scheduled instalment and still no feedback.

I am infuriated and need it to be resolved as quick as possible. Still no response.