ND
Navi D
1 reviews | Active since May 2022
15 Sept 2023, 11:13
PATHETIC CUSTOMER SERVICE/INCORRECT INFORMATION
Absolutely upset, I enquired online and within 2mins an agent called. After filling in the forms i decided that i did not want to proceed, this was a day after. I sent numerous emails for Khozani to call me back and asked her to STOP as i DO NOT want to proceed, this fell on deaf ears and she continued with the process now my name is flagged on the system. I requested a call back on their website and as usual to get the business they call within 2 mins but i spoke to THREE people and still i have not resolved this. MY NAME NEEDS TO BE REMOVED FROM THE SYTEM AS UNDER DEBT REVIEW I DO NOT REQUIRE YOUR SERVICES!!!! It is freedom of choice!!!!!!
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Replies (2)
DebtBusters SA's replyOfficial
15 Sept 2023, 11:22Dear Navi D,
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your complaint has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your complaint has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
DebtBusters SA's reply15 Sept 2023, 11:22
Official
Dear Navi D,
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your complaint has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your complaint has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
ND
Navi D's updateReviewer Update
15 Sept 2023, 12:30Thank you for the response, i need a this resolved urgently. Why should my name be flagged on the system when I distinctly asked Khozani not to proceed
ND
Navi D's update15 Sept 2023, 12:30
Reviewer Update
Thank you for the response, i need a this resolved urgently. Why should my name be flagged on the system when I distinctly asked Khozani not to proceed