1 reviews | Active since Aug 2011
Pathetic client services
Dear all,
I indicated on several occations, via e-mail, as well as telephonically, NOT to debit my account on the 10th of December 2021, as I am getting paid on the 15th.
Should the debit order be unpaid tomorrow and there occurs any charges from the transaction to this account, I will hold Debtbusters reliable for any bank charges.
This is also not the first matter Debtbusters *****ed up for me this year. The other one was my Standard Bank Credit card account, which was almost not paid, due to FAILURE TO UPDATE BALANCES ON THEIR PAYMENT PROFILE.
The e-mail below is one of many I have sent in this regard.
One also try and call, and they do not call customers back. They are so unprofessional.
Kindest regards,
THIS MATTER WAS CC'D TO THE FINANCIAL OMBUDSMAN
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters