Pathetic and Unprofessional

I app**** for debt review in February. However, in March i resigned from work. I sent them numerous emails informing them not to debit my account at the end of March. I also advised them that i will contact them once my provident fund comes through so that we can make another payment arrangement. Regardless they still debited my account. Chose to contact me a week after to tell me there isnt anything they can do because the funds have been allocated to the credit providers and i must go do a reversal at the bank. I told the lady that Capitec does not reverse debichecks and she argued that they do. I went to capitec and of course they cannot reverse it. She also supposed to call me 2 days ago and I am still waiting. What bothers me is that when they want to recruit us as clients then they call us in 5 minutes after a query. When there is issues like this a week can pass with no response. I have contacted the ombudsman and I am awaiting a case number now. I WANT MY MONEY BACK!!!