KK
Katlego K

1 reviews | Active since May 2021

14 Mar 2023, 22:07

Pathetic and Unprofessional

This good for nothing company placed me under debt review without my consent. The person I was married to app**** for debt consolidation during our separation. Not once was I contacted or asked for consent regarding the matter, however during my divorce proceeding I discover that I am under debt review. I’ve contacted this damn institution more times than I can recall but I’m either placed on hold for such a long time that the call either disconnects or I get frustrated and hang up. And when I do speak to someone from there, there’s never a straight answer as to how I got under debt review without being contacted or giving consent. They are all useless nobody can help clear this situation and supposedly nobody has a straight answer regarding this matter. I am so mad that I need answers and my name removed immediately

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Replies (1)
DebtBusters SA
DebtBusters SA's reply15 Mar 2023, 08:25
Official
Dear Katlego K, 

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosoffice at debtbusters.co.za.
 
Regards,
DebtBusters