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Aysha

1 reviews | Active since Jan 2024

29 Jan 2024, 11:12

Paid up letters

It was such a struggle getting a paid up letter for one account after I paid up my debt review completely I then had to contact the one company and pay an amount so I could receive the paid up letter... after so many emails and calls to debt busters the service delivery after is pathetic to be honest. I had to run around and sort it out myself and it supposed to be a service I paid them to do. That was basically my only issue up until now I'm waiting for the flag on my name to be removed.

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Replies (1)
DebtBusters SA
DebtBusters SA's reply29 Jan 2024, 12:01
Official
Dear Aysha,

Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.

Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

 Kindly note our escalation channel is theceosoffice@debtbusters .co .za.

 Best regards,
 DebtBusters.