Overall happy experience, but room for improvement

The customer support is impeccable with very friendly and helpful staff, however it does become a nightmare when you have to interact with the call center and having to explain your situation again to a different agent. If Debt Buster's allocate specific persons to accounts, it would make things easier for the clients, especially when corresponding via email. One issue I have is when you request balances of your accounts, the monthly statements does not get updated with the amounts received from your creditors. Despite the disclaimer on the statements that the account balances reflected on the statements is not 100% correct, I would think that balances would be updated when the correct balances are received from creditors. When you plan on settling your accounts in advance, you are always surprised how much different the balances are from what you actually owe the creditors. I have to mention that the differences in the balances are of no fault of Debt Busters, as some of my creditors (Financial Institutions specifically) have been charging interests on the balance outstanding before payment is received, on the 23rd of each month, when the agreement was that the installments will be distributed after month end.