1 reviews | Active since Nov 2017
outstanding letter since 2016
Trust you are well? I reached out to Debt Busters assist us in consolidating mine and my husbands debts, as he had lost his job and was a bit much to cover all costs on my own.They did assist and paid all our dues, we are 6 years free from debt.To date, we have not received settlement letter, we need it as we have paid all debts in full We called in 2022, and was advised by Namhla Mtimkulu, that we need to call our creditors and get settlement letters from them, before they (Debt Busters) can provide one from them. We did that and all letters were sent via email to Namhla Mtimkulu on the 06 June 2022. Even with follow us been made, she has never returned our calls nor responded to our email. Can the matter please be escalated and settlement letter be provided as soon as possible.
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is ***.
Regards
Debt Busters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is ***.
Regards
Debt Busters
Shameema from Debt Busters advised she will only provide clearance certificate once letter stating accounts: *** and ***.
Capitec does not have records of account *** else this would have been included on the paod up letter.
This is dragging for far too long, unnecessarily so.
Can the clearance certificate please be provided.
All accounts have been paid up in 2018,no reason to be withholding the certificate, please
Shameema from Debt Busters advised she will only provide clearance certificate once letter stating accounts: *** and ***.
Capitec does not have records of account *** else this would have been included on the paod up letter.
This is dragging for far too long, unnecessarily so.
Can the clearance certificate please be provided.
All accounts have been paid up in 2018,no reason to be withholding the certificate, please