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selena D

1 reviews | Active since May 2023

11 May 2023, 19:04

Outraged by the service provided.

i am absolutely upset with debt busters service .

i have requested to withdraw from their services in September 2022. they have sent me a w17 form and instead of canceling, they have suspended me from their system stating that this was due to non-payment which was incorrect as my payments to them was set on debit order and this resulted in leaving my name blacklisted.

I had sent them a mail requesting them to correct the form as I had asked to withdraw and that this was defamation of character, but no one seems to respond to my mails.

This is absolutely unacceptable service.

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Replies (1)
DebtBusters SA
DebtBusters SA's reply12 May 2023, 08:45
Official
Dear Selena D,

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosoffice at debtbusters.co.za.
 
Regards,
DebtBusters.