Only thing busted here is your service...

I'm absolutely shocked and dismayed by the lack of and standard of service.

According to the agreed payment schedule I was supposed to have been done with repayments in August. So, at the end of August Hyphen PDA stopped with the collection and distribution of funds. I received no comms from DebtBusters and decided to check.

I was horrified to find out that according to Hyphen I was paid up but according to Debtbusters I still owed in access of R20k on my vehicles.

After a long back and forth I paid the outstanding amount. This was no easy task. DebtBusters took forever to get settlement amounts - which I believed would be a better deal if negotiated by you. However, DebtBusters only got the settlement amounts once I requested it myself.

Then the woes continued and is still continuing. I thought the clearance process would be quick and easy. However, I then had to learn that I still owed nearly R2k on my credit card while bank owes me nearly R20k for overpayments on another account... the consultant arranged that the R2k be deducted and the balance paid to me. I'm still waiting. Just like DebtBusters - No one is chasing up with the bank or proving me with feedback...

Then I get a letter from the vehicle financing house via DebtBusters to tell me they have terminated the agreement based on me missing payments. This letter is dated 2 October while you sent it to me on 2 December... What makes this worse is the fact that the consultant said DebtBusters investigated the matter and found it that I did miss payments. Really? I paid according to your schedule. I am paid up. I'm trying to get a clearance certificate. How could this have been missed during an investigation?

There are other companies out there that offer a guaranteed service of issuing you with a clearance certificate within 14 days - this includes removing you from all ITC listings... Yet, here we are.

Now suddenly Hyphen PDA is bugging me about my outstanding distribution fees and my creditors not being paid. It shows a balance next to my vehicles. The amount I paid coincidentally...

Really? Is this what I'm paying you for? Your schedule did not work out. Your communication is pathetic and your effort is nonexistent.