Only keep "Clients" around longer than needed to pay "Administation Fees" after all accounts paid up in full

<p>Yet again the end of another working day and</p> <p>NO REPLY...</p> <p>NO COMPLETE STATEMENT...</p> <p>NO REFUND!!!</p> <p> </p> <p>After I have placed myself voluntarily under financial review in 2011 I paid all my monthly instalments on time and most times more than the minimum amount required in order to both get these troublesome accounts sorted and my life back on track. All went well during the last few years and promptly received my monthly statements from Debtbusters... then all went pear shape...</p> <p> </p> <p>I was looking forward to bring a close to this chapter in my life since all my accounts were paid in full... at least that is what my monthly statements from Debtbusters reflected...nope...</p> <p> </p> <p>As soon as I made my final instalment in the month of May to cover the last amount outstanding, I sent an email to Debtbusters indicating that this was my final payment – with POP attached – asking what is the next step (if any) from my side to get all this finalized. Only days later did I received an email simply stating that they have requested the “Clearance Certificates” from my creditors. This by itself indicated to me all accounts are paid in full... no correspondence during the rest of the month of May.</p> <p> </p> <p>At month end I did not made any payment towards Debtbusters, since “Clearance Certificates” are on their way...</p> <p> </p> <p>Till I received a sms from my one creditor prompting me that they have not received my monthly instalment... I also then received a new statement from Debtbusters suddenly reflecting an outstanding amount of ~R1,4K for one of my creditors... when I queried this with Debtbusters they were quickly to respond and inform me the amount is due since their system is not linked with the various creditors and they only request an update periodically.</p> <p> </p> <p>First question: Why was this not communicated through to me during the previous month when I specifically asked is there anything else I should do or know of?</p> <p> </p> <p> I was not too pleased to hear that this amount is now suddenly updated and still due. Yet I paid the required amount to Debtbusters and simultaneously sent the POP through to two employees. Again asking what is the next step – if any... No response... Only days later I received another email from Debtbusters stating that I underpaid them and another amount of ~R500+ is still due...</p> <p> </p> <p>I sent another email demanding to know where this amount is suddenly coming from. Furthermore I raised two more questions:</p> <p>What happened to the credit reflecting on my last two statements allocated to one of my creditors? Why my last payment towards the last outstanding creditor is not reflecting on my statement?</p> <p>I also indicated that I will not make any more payments towards them unless their provide me with complete statement / remittance of my current creditors, all payments received and how these payments were allocated (as required by all Financial Service Providers to present on request from a client).</p> <p> </p> <p>Their response was simply - “sorry” - that they will look into these matters, reconcile my accounts and revert back to me....</p> <p> </p> <p>When they finally respond it is only in a table format indicating which “Clearance Certificates” are ‘on record’, ‘requested’ and that I still owe my one creditor R1,4+K...!!!!! In spite of the fact that I paid this amount and send POP to several employees... I have gone from ~R1,4+K to ~R500+ back to ~R1,4+K...</p> <p> </p> <p>Yet under no circumstances have they provided me with a proper statement indicating how they get to these random numbers. This in spite of me requesting more than once a financial breakdown in the form of a statement and remittance – as required by any Financial Service Provider...</p> <p> </p> <p>As well NO FEEDBACK about my inquiries about these two other issues (above) mentioned in my previous email...</p> <p> </p> <p>I even gave them my banking details in order for them to refund me the last payment I made towards my creditor so that I can settle this final amount directly with the creditor....</p> <p> </p> <p>NO REPLY ONCE AGAIN...</p> <p> </p> <p>NO COMPLETE STATEMENT UP TO DATE...</p> <p> </p> <p>NO REFUND AS REQUESTED...</p> <p> </p> <p>Yet they are very quick to send an email claiming you underpaid them and penalties will apply if payment is not received. It seems like they keep their “clients” around longer that needed in order to demand the “Administration Fees” even after the client have paid all their accounts in full – with all POP sent.</p> <p> </p> <p>So I am at the stage to hand this matter and all correspondence over to my legal team to investigate this mal practice as a “Financial Service Provider” with no supportive documentation from their side and endless claims that I still owe money to my creditors which I paid in full through them.</p>