One step forward, two steps back

I have to unfortunately leave another bad review. After my last scathing review a half-hearted attempt was made to appease me, however I only received partial information to what I had originally requested. After sending a number of emails requesting information (and being clearly ignored again) I eventually did receive a response AFTER another deduction deduction which I wished to avoid by settling early and clearing my name which is vitally important at this stage. Look, initially I was very happy with the service and they did help. However my last experiences with the company left a terrible taste in my mouth. I want to get my life going again and am in a position to do so, however the interest to serve clients seem to wane towards the end of the process. One lost month is one lost month and can have an unfortunate impact. And now I lost a month. Again. I understand that they do not exclusively work for me. I understand that people are/get busy. What I want to know though is why does it take an internet rant to get actual reaction which at the end of the day does not really lead to anything? How difficult can it be to get relevant information for and from two or three entities? And then relaying said information to the client?