Not what they win awards for

<div>I was promised excellent service feedback and continual updates and I signed with this company because they won awards for best service but since I signed the bad service started. Continuous phone calls from my side and emails and no response. I reported the bad service numerous times but falls on deaf ears. I even spoke a manager ********** and still nothing is being done about this company's service. My installments is much more than half my income and most of my accounts come back to me now and stating that the accounts was prescribed and this company had no knowledge of that. This means no investigations was made on the accounts and that the people working for this company is not fully equip. I receive emails stating that my payments are in suspense accounts of Creditors cause there is no accounts for me and the more I try to sort this with emails to Debtbusters no one is returning my calls or emails. A lot of empty promises is made and I almost ended up in a mess with my Bond due to Israar that said I should not pay they will take care of it. The Negotiator avoids calling me or dealing effectively with my account after numerous calls and emails I just don't get feedback. It is clear that they have the customer to add to their numbers and don't care about the well being of the customer. I Feel I was mislead into signing with a company that cares nothing about their customers. After receiving an email from a Creditor stating that my account is prescribed Jamie-lee did no follow-up on this account or bring my installment down she says that she will put the account on hold and now we are just waiting. I tried calling but Iam told she will "Call me soon" that was Monday and I emailed and no response. What can be done about this bad service?</div>