NG
Natasha G

1 reviews | Active since May 2023

31 May 2023, 16:58

Not Happy

I was not explained properly that I would be paying R5400 the first month and that is only for admin according the statement they send me.R1500 for admin and R3900.00, which I don't know for what it is? All my creditors was cancelled as procedure but nobody was paid in that first month? Then I cancelled the second month because I was not happy,after I told them and emailed as procedure yet they still deducted,now I must wait 7 works days to get my money back. I can't pay any bof my creditors and R5400 was waisted for the first month because nobody got paid they only cancelled debit orders,no negotiations was done that was supposed to happened after the second payment. They supposed to help you but now I'm further in depth

0
Replies (1)
DebtBusters SA
DebtBusters SA's reply31 May 2023, 16:59
Official
Dear Natasha G,

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosoffice at debtbusters.co.za.
 
Regards,
DebtBusters.