Not Happy

I am extremely dissatisfied with the service I have been trying to call with no luck, I cannot get a hold of the agent that assisted me from the beginning , by email or call no response..I came to you guys for help but it seems my financial problems got a lot messy after I requested help from you guys the Debi-checks are still going off of my account yet you guys are deducting as well, are you guys even paying my creditors? I ask myself, i really would like for you guys to understand the frustration of having to see deductions daily from my creditors while you deducted, yet you guys said you would handle that for me.