1 reviews | Active since Sept 2022
NOT DELIVERING ON THEIR PROMISE FROM DAY ONE
I started a debt canceling this month. It has already been absolute nightmare. what the consellors say and what is done is two different things.
My counsellor pushed me to accept the DebtBusters debit order despite all the lenders cancelling their debt order first. I called him and let him know I can not accept their debit order mandate until I get a proof that the lenders have cancelled. My counsellor phoned me and even sent me an email laying saying the lenders have cancelled their debit order mandate so should not worry about the debit order being duplicated by both the Debtbusters and the lenders. Guess what, this morning is my pay day I woke up with no amount on my account because both the lenders and DebtBusters debited my account, so effectively the debit orders have been duplicated, I am left with no money to pay rent or buy food - in fact my account is sitting at the negative balance. My so called "advisor" is forever not available to take my calls but when they wanted to close the deal with me this advisor guy would actually be calling me twice a day. After they get you to accept their debit order mandate you don't hear from your so called "advisor" again regardless of the amount of emails, calls sent. You can escalate as much as you want, does not matter, responses are always the same. The biggest mistake I have ever made was trust these people. I 100% regret starting a debt review with Debt busters period! - there are so many other debt counselling companies I could have gone with.
As we speak I preparing to get my lawyers involved.
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
