Not a happy client

Sending emails without any response. I have been waiting for more than a month to get an outstanding balance from MFC. The balances on Smart cents and actual balances does not correspond. I have send emails requesting the paid up debt payments to be allocated to certain accounts. This has been ignored and all the paid up accounts payments are allocated to my house which is not going to be paid up soon. In the beginning I had to send an email and response will be received within a day. Now the only way to speak to an agent is to log a call as a potential new client, then you get a call back within minutes then transferred without anyone picking up the phone. We pay aftercare fees for what. Stop using remote working as an excuse for bad service. This is not acceptable.