NG
Nomusa G
1 reviews | Active since Oct 2013
28 Nov 2023, 16:29
Nono
This year I had 2 installments deducted from my account but were not allocated to service providers, even the balance dod not change. I called them asking for a refund they said no.
In April balance was 15 229.76 In May balance was 15 738.15
Why is the balance increasing instead of going down????? I am paying 2300 then the balance is increasing by 500 why???
August balance was 7 972.47 September balance 7 972.57 After taking 2300 from my account?? Does this make sense or I'm being ****** here?
Helpful (0)
Replies (3)0
Replies (3)NG
Nomusa G's updateReviewer Update
28 Nov 2023, 16:38Below is the response I received
trust this email finds you well.
Thank you for taking my call today,.
As things stand, there is no credit balance on any of your accounts, meaning there is no refund due. While this is not the news you want to hear, unfortunately, it is like that.
As there is nothing further that I can do on my side, I have closed the query.
As I have mentioned before, Standard Bank is the only remaining account, so if you decide not to pay the HYPHEN rehab installment at least, pay Standard Bank directly so that there won't be complications and legal escalations from Standard Bank.
Have a great day further.
Kind Regards,
Msizi Hlongwane.
trust this email finds you well.
Thank you for taking my call today,.
As things stand, there is no credit balance on any of your accounts, meaning there is no refund due. While this is not the news you want to hear, unfortunately, it is like that.
As there is nothing further that I can do on my side, I have closed the query.
As I have mentioned before, Standard Bank is the only remaining account, so if you decide not to pay the HYPHEN rehab installment at least, pay Standard Bank directly so that there won't be complications and legal escalations from Standard Bank.
Have a great day further.
Kind Regards,
Msizi Hlongwane.
NG
Nomusa G's update28 Nov 2023, 16:38
Reviewer Update
Below is the response I received
trust this email finds you well.
Thank you for taking my call today,.
As things stand, there is no credit balance on any of your accounts, meaning there is no refund due. While this is not the news you want to hear, unfortunately, it is like that.
As there is nothing further that I can do on my side, I have closed the query.
As I have mentioned before, Standard Bank is the only remaining account, so if you decide not to pay the HYPHEN rehab installment at least, pay Standard Bank directly so that there won't be complications and legal escalations from Standard Bank.
Have a great day further.
Kind Regards,
Msizi Hlongwane.
trust this email finds you well.
Thank you for taking my call today,.
As things stand, there is no credit balance on any of your accounts, meaning there is no refund due. While this is not the news you want to hear, unfortunately, it is like that.
As there is nothing further that I can do on my side, I have closed the query.
As I have mentioned before, Standard Bank is the only remaining account, so if you decide not to pay the HYPHEN rehab installment at least, pay Standard Bank directly so that there won't be complications and legal escalations from Standard Bank.
Have a great day further.
Kind Regards,
Msizi Hlongwane.
DebtBusters SA's replyOfficial
28 Nov 2023, 16:39Dear Nomusa,
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
DebtBusters SA's reply28 Nov 2023, 16:39
Official
Dear Nomusa,
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
NG
Nomusa G's updateReviewer Update
28 Nov 2023, 17:03Please do, I have written lots of emails last yet about a similar issue when I was still paying vw your account was R3000+ more than the service provider and thank God the service provider was still sending me statements so I could see.
I also wrote email so you can check with service provider and update your records bcz on your statements I was owing more than thr actual but no one attendee tonitnor even responded.
I was supposed to have finished paying everything and close the account with you this month but it seems your accounts are never updated/accurate.
And you stuff give the same response over and over again like automated tailor machines
I also wrote email so you can check with service provider and update your records bcz on your statements I was owing more than thr actual but no one attendee tonitnor even responded.
I was supposed to have finished paying everything and close the account with you this month but it seems your accounts are never updated/accurate.
And you stuff give the same response over and over again like automated tailor machines
NG
Nomusa G's update28 Nov 2023, 17:03
Reviewer Update
Please do, I have written lots of emails last yet about a similar issue when I was still paying vw your account was R3000+ more than the service provider and thank God the service provider was still sending me statements so I could see.
I also wrote email so you can check with service provider and update your records bcz on your statements I was owing more than thr actual but no one attendee tonitnor even responded.
I was supposed to have finished paying everything and close the account with you this month but it seems your accounts are never updated/accurate.
And you stuff give the same response over and over again like automated tailor machines
I also wrote email so you can check with service provider and update your records bcz on your statements I was owing more than thr actual but no one attendee tonitnor even responded.
I was supposed to have finished paying everything and close the account with you this month but it seems your accounts are never updated/accurate.
And you stuff give the same response over and over again like automated tailor machines