Non existent customer service for existing clients

I've been a client with DebtBusters for more than 7 years. In the beginning, great service. Now, it's a miracle if anyone answers the phone. Nobody is available to help, unless you are a potentially new client. Existing clients are not assisted. I completed my debt review process several weeks ago, paid up everything. After assuring me everything was OK, they tried to debit my account end of last month. I am still waiting for my clearance certificate. Nobody is responding to my emails. Shame on you DebtBusters for atrocious, terrible, abominable customer service. Your poor service is causing me terrible distress and blocking me from carrying on with my life. I hate you.