Non- compliance and breach of own contract as a company!!!!!!

Never in my life . Why after all my payments made always on the 25th of each month, that suddenly now when it is my last payment and I requested a clearance certificate that my account is not up to date ? And I now need to pay an additional Insurance Etc ?? The 2 providers have called me and threatened me with legal action.

After numerous emails all answer i get is we are working on it . 4 weeks later ? Really

I therefore formally advise you that I will in no way accept or concede any allegation from you regarding non compliance or default of my payments made to Hyphen as you have effectively ignored my emails and requests and have not reacted in this regard. I want my clearance certificate and my credit record updated.