No update on Clearance Certificate from Debt Busters

Mid September 2017 I spoke with Unaamanda requesting settlement amounts. He was very helpful, he obtained the balances and banking details for me.

On the 22nd of September I settled all these accounts and forwaded proof of payments to Unamaanda. I left a note asking him what will be the next step and how soon will I get the clearance certificate.Eversince then I never received any feedback from him. The following week on the 27th of September I called, enquiring about the progress of the clearance certificate and i was told Unamaanda is the one dealing with my accounts and he's busy on the call and they will leave a note for him to get back to me. He never called or emailed me. I called again the following week, I was told that they do see the note on the system for Unamaanda to contact me about the feedback and that person said he'll go to Unamaanda personally and ask him to contact Me urgently. I never got contact from him. I called again on the 13th of Sept 2017 and spoke to Rick and told him that I want a letter confirming that i have paid up my accounts and I'm waiting for them to issue the clearance certificate. Rick also said he'll go to Unamaanda and ask him as he is the only person who can draft this letter for me. I sent an email to Unamaanda begging him to send this letter urgently as it was requested from me by an employment agency because when they checked my credit record it's still showing that I'm under debt review. I called again to speak to his supervisor as this is a matter of urgency and i was told Tafadzwa his supervisor is busy and he/she is dealing with this matter personally and will get back to me.

What concerns me is that I might not get this job because of their incompetence. All I want is a letter from Debt Busters SA stating that I have settled my account and I'm waiting for the clearance certificate. The letter is expected from me by Monday. I'm deeply disappointed for the service I received from Debt Busters.