PN
P N

1 reviews | Active since Mar 2024

08 Mar 2024, 16:35

No support & Sympathies for your clients!

I wish to express my deep dissatisfaction with the service I have received from your company. Unfortunately, my experience has been far from satisfactory for the following reasons: Despite numerous attempts, I have not received any response to my calls. Waiting on hold for extended periods without any acknowledgment is frustrating and unprofessional. My emails have gone unanswered, leaving me feeling disregarded. As a customer, I expect timely and respectful communication or at least some acknowledgment. To make matters worse, an account that was supposed to be paid by Debtbusters has not been paid but was deducted from my account in full. This is unacceptable and has caused significant financial strain. I urge you to rectify these issues promptly. As a paying customer, I deserve better treatment and transparency. Please address my concerns and take immediate action to resolve

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Replies (1)
DebtBusters SA
DebtBusters SA's reply11 Mar 2024, 08:01
Official
Dear P N,

Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.

Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

 Kindly note our escalation channel is theceosoffice@debtbusters .co .za.

 Best regards,
 DebtBusters.