No Support

I have been with debt busters and have not received the best service. Firstly my first debit order was unsuccessful due to the agent not sending the debicheck and thus my first payment not going through. I had to ask about the debicheck. Secondly, the lack of support from the debt counsellor is atrocious because no one ever comes back with feedback. I am seriously regretting signing up with debtbusters. My wife is also struggling to get support/feedback when she tries to seek assistance. Do not ghost your clients because I will take this to the ombudsman. Please sort out your staff!!