No service when it comes to paying you back

Item: DebtBusters SA
Rating: 1
Author: willem L

On the 13th of January 2022 I received an email from stating my repayment has been dropped from R8600 to R6530. Since then R8600 has been deducted from my account and after a few days I get paid back R2070.

Last month I only got paid back R400, I have been trying to get help to get the rest of the R1670 and for Debtbusters to fix my debit order so there is no need to pay me back. No one is getting back to me they always say we will get back to you.

I phone every week about 3 times spend more than an hour on a call and still not getting any feedback.

On the 31/5/2022 they debited me again R8600 this means Debtbusters must pay me back R3740 and still have not received feedback.

Helpful (0)

Replies (1)

DebtBusters SA's replyOfficial

09 Jun 2022, 10:24

Dear Willem L

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.

Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za

Regards,
DebtBusters

DebtBusters SA's reply09 Jun 2022, 10:24

Official