No Service Rendered yet Charged and Advised it's Admin charges.

I had a terrible experience with Debtbusters. The consultant who signed me up said that would assist me only for debtbusters to debit my bank account twice with a total of R10294 which could have been paid to my creditor. I supp**** debtbusters with all the necessary information only for the consultant to send an email of termination of service at the same time debit my account. When I inquired, the consultant advised to follow up with the payment team which took forever. I was given a run around since the 2nd of October 2024 chasing update for weeks only to be advised on the 6th of November 2024 that no refund due because the R10294 is admin charges. Mind you nothing was done on my profile as I only have one creditor. I asked the consultant if Debtbusters assisted with the type of my debt because I once spoke to someone from another debt review company and the lady was honest to advise me that they do not deal with such. So now I have lost money which would have made a difference in my debt and interest on debt. If I was made aware that I could lose R10294 I was never going to sign up with them but the consultant assured that Debtbusters will assist me. What makes the matter worse is that Debtbusters sent an email to my creditor stating they suspended their services due to non-co-operation from me whereas i made payment on due dates. I was also sent me an email stating it was brought to their attention that I requested to withdraw from debt-review of which I knew nothing about that and I was confused as ever. I honestly do not understand why sign up someone if assistance can not be offered. Ensure you made aware of the admin costs should something go wrong before signing up and do not allow the consultants to rush you with signing up.