No Service at all

I have recently app**** for debt review via Debt busters and so far everything seemed good, and I have been paying money through the PDA as normal, until last week when one of my creditors gave me a call to ask why I have not been paying my BOND account, I then advised them that as far as I know I am under debt review and have been paying through the PDA, I was then advised that my bond was not under debt review as the creditor did not receive an application, then I called the debt counselor I was speaking to and advised of the situation and that he needs to sort this out as I am in danger of losing my house, he just said he will contact them and get back to me, so I gave him the details of the banker I spoke to, and I waited days later still no response, so I tried calling the debt counselor no luck , so I called the banker to try get to the bottom of the issue, the banker told me that she still hasn't received a call from the debt counselor, so I tried again to call the debt counselor, and its been a week and a half of trying to call the debt counselor, left him messages, sent him email for him to contact me and a week and a half later he still hasn't called me or rep**** to my emails or anything, now the bank is on my back and I dont know what to tell them now and its strange because I have been paying all along, but I must say the treatment I got from Debtbusters is horrible, yesterday alone I spoke to about 6-8 different people and the all promised to call me back and I guess you know they havent, is this how you treat your customers?? by avoiding them?? by making promises and not coming through for your customers? I mean I am in the process of losing my house and no one from debt busters is saying anything instead they are all casual and telling me the submitted the forms, I mean where will they be when I get kicked out into the street?? this is important to me as this is my only home, will they explain to my kids why i lost our home?