1 reviews | Active since Apr 2012
No service??!
<p>I have been placed under review and Debtbusters were great in their service initially. Due to financial reasons, I was unable to make certain payments - and my review was suspended. I got in touch with someone explaining that I will receive a lump sum and would like to settle all my accounts - they got in touch with me very quickly, but now that I actually have the funds in my account - I have been struggling to get in touch with anyone via email or phone since last week Monday! I mailed Saajidah as well as info and no response whatsoever - I also called the callcentere, spoke to someone on Friday who promised they will call me back - today its Monday midday and still nothing. This issue is time sensitive to me as I need to get my accounts settled to have the review removed etc. I don't understand, now that i can actually pay - does no one want to help me?? it has been a week just to try and get hold of someone! </p> <p>Could you please get someone to contact me - it is the most frustrating if nobody responsd to email and say they will get back to you, but don't...</p>
Dear Anke,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Our debt settlements department will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Kind Regards,
Debtbusters
Dear Anke,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Our debt settlements department will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Kind Regards,
Debtbusters
Dear Anke,
We ave since reviewed additional communication and found that a response was communicated to you on the 16/05/2016. As advised in your report the query was raised on Friday our business has a 1 day turnaround time thus response was submitted within this timeframe.
We appreciate and value your feedback and wish you luck in obtaining your settlements. As indicated once you collate all your paid up letters we will gladly issue you with a clearance certificate to facilitate removal of your debt review flag.
Regards
Debtbusters
Dear Anke,
We ave since reviewed additional communication and found that a response was communicated to you on the 16/05/2016. As advised in your report the query was raised on Friday our business has a 1 day turnaround time thus response was submitted within this timeframe.
We appreciate and value your feedback and wish you luck in obtaining your settlements. As indicated once you collate all your paid up letters we will gladly issue you with a clearance certificate to facilitate removal of your debt review flag.
Regards
Debtbusters