RW
Rehana W

1 reviews | Active since Sept 2012

16 Jan 2018, 12:41

NO RESPONSE TO QUERIES AND ACCOUNTS IN ARREARS

I joined Debtbusters In 2013 as I was going through extreme financial difficulty. DebtBusters were very helpful in the beginning and mapped out a 5 year plan for me to get my debt sorted. It is now almost 5 years later and my accounts are no where near closed, in fact one account is showing as long outstanding and affecting my credit score. Furthermore, I have emailed Debtbusters and there's is no response from them. I want to get out of this contract with them as I feel I am in a bigger mess now than before.

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Replies (2)
DebtBusters SA
DebtBusters SA's reply16 Jan 2018, 13:16
Official

Dear Rey11,

Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.

Thank you,

Debtbusters

RW
Rehana W's update18 Jan 2018, 13:45
Reviewer Update
This copy and paste template that was sent to me means nothing as I am still waiting for that call you promised. I am in talks with another company to change debt counsellors.