tD
tashwill D

1 reviews | Active since Apr 2018

22 Nov 2023, 21:57

No response to email, not allowed to speak to negotiator telephonically

No feedback from negotiator, Abongile, after 4days that I send him an email. Consultant called me today to remind me about payment. Explained to her that not getting response from Abongile, she advised I cant speak to him, I must wait till he response.

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Replies (1)
DebtBusters SA
DebtBusters SA's reply23 Nov 2023, 08:02
Official
Dear Tashwill D,

Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
 
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
 
Best regards,
DebtBusters.