No response to calls, no response to email when you want to terminate debt review and settle all accounts in full

Been with them for almost two hears. Great service at first. Now I'm trying to get assistance with settling my account and removing my debt review status and I can't get assistance, everyone is missing. Calls not answered. Emails not responded to. Got an email from a consultant stating that she called me three times and cannot get hold of me. Which is not true. Tried calling them, no answer, tried emailing, waited two weeks for a reply, tried messaging on the website chat. I have resorted to contacting my credit providers myself and settling accounts. Will contact NCR to complain as well and will forward the email trail as proof of terrible service from this service provider and for assistance with removal of my debt review status.