No Response or Assistance on Important Debt Review Queries

I am extremely disappointed with the lack of communication and assistance received regarding my debt review account.

I sent detailed emails on 30 April 2026 and again on 10 May 2026 requesting guidance on how to make additional monthly contributions toward my debt repayment plan in order to settle my accounts faster. Despite this being an important financial matter, I have received absolutely no feedback, acknowledgement, or assistance.

My intention was to act responsibly by increasing my monthly contributions above the required rehabilitation payment, yet my attempts to engage proactively have been ignored.

This level of non-responsiveness is unacceptable, especially when dealing with consumers who are actively trying to improve their financial position and comply fully with the debt counselling process.

I have now had to escalate the matter publicly in the hope that someone competent will attend to my account and provide the assistance and guidance requested weeks ago.

I would appreciate urgent feedback and allocation to a consultant who can properly assist me going forward.