1 reviews | Active since Mar 2018
No response from Debt busters / Bad customer service
I am waiting one month for my paper to say that I am not under debt review. I contacted you guys a month ago and a lady told me it is going to take two days to retrieve my paperwork and two days just got a month. I tried to contact you guys numerous times after that but no response.
Good day FrikkieKoorts
Sorry that you've had a negative experience.
A dedicated manager has already been attempting to get in contact with you and will continue do so, to ensure your enquiry is resolved.
Have you utilised the online client portal Smartcents (www.smartcents.co.za) at all? We really recommend you log in for easy access to your current debt counselling process, account and payment information. You can also log enquiries on here (under Contact Us) to liaise directly with a Relationship Manager.
Regards
The DebtBusters Team
Good day FrikkieKoorts
Sorry that you've had a negative experience.
A dedicated manager has already been attempting to get in contact with you and will continue do so, to ensure your enquiry is resolved.
Have you utilised the online client portal Smartcents (www.smartcents.co.za) at all? We really recommend you log in for easy access to your current debt counselling process, account and payment information. You can also log enquiries on here (under Contact Us) to liaise directly with a Relationship Manager.
Regards
The DebtBusters Team
Dear Mr. Koorts
Thank you for allowing us the opportunity to assist you in resolving your concerns.
As indicated the communication was sent to an outdated email address, this has since been updated and you received the necessary forms.
Kind Regards|Debtbusters
Dear Mr. Koorts
Thank you for allowing us the opportunity to assist you in resolving your concerns.
As indicated the communication was sent to an outdated email address, this has since been updated and you received the necessary forms.
Kind Regards|Debtbusters