1 reviews | Active since Oct 2016

03 May 2022, 21:03

No Response from Debt Busters After Requesting Clearance Letter

On the 23rd April, i emailed Debt busters requesting my clearance letter after i had to make a payment on the final account outstanding because they had messed up. I included the proof of payment in the email and still has not received any feedback all. I need my clearance letter, i need to carry on with my life and they are holding me back.

0
Replies (1)
DebtBusters SA
DebtBusters SA's reply04 May 2022, 08:02
Official
Dear Shelen M

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
 
 Regards,
 DebtBuste