CH
Charlene H

1 reviews | Active since Jun 2009

05 Sept 2017, 10:38

No response and I've managed to get it all done

After a month of no feedback from DebtBusters I've managed to get more done than they have in the last month. I've managed to negotiate settlement amounts and also paid up two accounts and negotiated lower outstanding amounts on the remaining. Everything I've asked DebtBusters to do but didn't. At this rate they might as well issue me with a clearance certificate so that I can manage the remaining outstanding - which frankly comes to around the same amount I've paid in admin fees the last 4 years.

Sent another email this morning but not even hopeful that it will be responded to - except with the usual copy and paste *******.

0
Replies (4)
DebtBusters SA
DebtBusters SA's reply05 Sept 2017, 11:23
Official

Dear Charbrw,

Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.

Thank you,

Debtbusters

CH
Charlene H's update05 Sept 2017, 11:31
Reviewer Update
Please ensure that communication is via email only. I do not take calls while I am at work and I want reasons in black and white why my queries were ignored.
CH
Charlene H's update06 Sept 2017, 08:46
Reviewer Update
Wow..... still nobody from DebtBusters is responding to my queries and the copy and paste ******* that you respond to all the complaints with won't cut it.
CH
Charlene H's update07 Sept 2017, 13:50
Reviewer Update
STILL NO ANSWER....