PG
Philip G
1 reviews | Active since Aug 2018
15 Mar 2023, 22:02
NO RESPONCE and COMMUNICATION
I have started with debtbusters in Oktober 2022 evering started of very good. From November 2022 i started paying still no problem, then in February2023 i start getting lawersletters stating that i defaulted on my payments. I sent all the information to my deptcounseller and the head of the department. I get no responce i send it again no responce i send an mail again to ask for them to respond, i want to know what is going on NO RESPONCE. This month i did not get my statement from Hypen. I loged in on my account and it show that i made no payment. The monny was deducted off my account on 28 February 2023. Now i start to wonder why nobody is responding and i dont know what els to do get any responce.
Helpful (0)
Replies (3)0
Replies (3)
DebtBusters SA's replyOfficial
16 Mar 2023, 08:41 Dear Philip G
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za.
Regards,
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za.
Regards,
DebtBusters
DebtBusters SA's reply16 Mar 2023, 08:41
Official
Dear Philip G
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za.
Regards,
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za.
Regards,
DebtBusters
PG
Philip G's updateReviewer Update
16 Mar 2023, 12:56thank you for the reply
PG
Philip G's update16 Mar 2023, 12:56
Reviewer Update
thank you for the reply
PG
Philip G's updateReviewer Update
17 Mar 2023, 22:20I am happy to say that my complaint was resolved . I want to thank Lauren Damon for the way she explained to me how the whole prosess works. She helped me with all my complaints and they were resolved in one days time
Thank you
Thank you
PG
Philip G's update17 Mar 2023, 22:20
Reviewer Update
I am happy to say that my complaint was resolved . I want to thank Lauren Damon for the way she explained to me how the whole prosess works. She helped me with all my complaints and they were resolved in one days time
Thank you
Thank you