No permission to make an enquiry on my credit report.

On Friday the 24th of January 2022, I requested a call from a financial coach from Sanlam. We discussed my need for a debt consolidation loan. He advised me and transferred my call to another department. To my surprise the call went to Debt Busters. I was not happy with that because I have an unpleasant history with Debt Busters. In July 2014 one of their consultants ******* me into joining debt review. He withheld information and **** to me. The consultant I spoke to from Debt Busters is Cebokazi. She asked for a permission to open my credit report. I asked her why? She said she wanted to see my debts. I asked her, what is the difference between opening my credit report and making an inquiry on my credit report? She could not answer that. I told her I do not want her to open my credit report because I don't want any enquiries on my name right now. Too many enquiries on one's report lower my credit score. Further, I asked her if Debt Busters ever assisted anyone with debt consolidation. She said they restructure debt. I told her I do not want a restructure of debt if she m.eans debt counselling. And I told her that I know that is what they do, refer people to debt counselling instead of debt consolidation. That is not what I want. We agreed to end the call. On Saturday the 25th I was shocked that Debt Busters made an enquiry on credit report, while I did not give them a permission to do so. I called their offices, at first they denied making the enquiry, and then they saw that indeed I did not give permission, then conveniently they dropped the call.