No joy from debt busters

I have layed a complaint in December last year... Till to date no manager has ever tried to communicate to me... I have all in writing of confirmation when my debt review will be over... Now they make claims that I still owe accounts and it's in arreas yet they paid my providers for almost two years late which gathers interest I have logged several complaints and they simply don't respond... Working for a FSP myself this provider that is suppose to help clients destroys them even further... They are not ethical and they advice is totally incorrect... I am utterly disgusted how they handle clients it's actually a shame.