No help since March we are now in JULY?

I have been having a issue with debt buster since 14.03 My clearance letter and I do not have the updated letters TransUnion still has my FNB student loan ending with 7579 as not payed up?

Account Number : *** (Previously ***) NOT ON THE LETTER? Debt busters keep on saying that it is the same account but Transunion keeps on asking me for the paid up letter. I need to rent a home and get an account and i am being declined because of this account. Now a company let me know i am 9 payments behind.. Every time I talk to Debt busters they say it was resolved. How is it resolved. They are not following up with Transunion to find our if they are happy, and every time I request details on credit I am told that i have a bad credit record. Debt buster keep on closing the ticket and No one not even FNB is trying to do something about it. I do not understand were to turned to. Today they tell me the person Kauthark is the only one that can assist me and there laptop is with IT/ or Aneekah Martin that said she phoned FNB and it was resolved 3CX***:48, but nothing was resolved with Transunion they still say I am not credit worthy is the only one that can assist me and there laptop is with IT. Well this person was not able to assist since March why will they be able to assist today? I am unclear of everything and will not recommend Debt busters to any one. STOP CLOSING TICKETS IF THE SITUATION IS NOT RESOLVED. Also please take not 15 days to resolve an issue is also not happening.