No help if we take you money early... F..... you . You just the unlucky customer.

After responding to an email sent by debt busters asking if the date of the debit order should be changed for Dec23. I responded NO, I then confirmed on email that the debit order date would not change. But Debt busters debited me early. I have phone and email them repeatedly over the last two days. I have been put on hold for over a hour, I think they just hope I will just go away... 1 person has told me they will reverse the debit order, another has told me it can't be reversed. The long and short of it is the money I had put aside for a weekend away with Family is now not available. So the trip isnot happening tomorrow. I have notice here they give the same automated response to a complaint. SO I WOULD LIKE TO WISH ALL OF YOU AT DEBT BUSTERS A VERY MERRY XMAS . even though I can't do what I had promised my kids, you all go have a great holiday. I did ask the consultant to get someone higher up to call me in the new year to deal directly with me and my complaint. I'm not going to hold my breath.