tD
tashwill D
1 reviews | Active since Apr 2018
14 Oct 2023, 14:07
NO FEEDBACK, NO ASSISTANCE
This is my 3rd month under debt review. Everything started well, onboarding call. Call from negotiator etc. I send the negotiator and onboarding consultants emails to get an update on the negotiations as nothing has been updated on portal. No response. I got 2 emails from creditors advising they have not received negotiation from Debt busters and they will proceed with legal action. I mailed again, still no feedback. I called, the 2 ladies are always busy. Left several messages for them to call me back. No response. Mildred and Olwethu
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Replies (2)0
Replies (2)
DebtBusters SA's replyOfficial
15 Oct 2023, 16:39Dear Tashwill Daniels
We sincerely apologize for the lack of communication and feedback.
We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
We sincerely apologize for the lack of communication and feedback.
We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
DebtBusters SA's reply15 Oct 2023, 16:39
Official
Dear Tashwill Daniels
We sincerely apologize for the lack of communication and feedback.
We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
We sincerely apologize for the lack of communication and feedback.
We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
tD
tashwill D's updateReviewer Update
25 Oct 2023, 20:16Matter still not resolved
The "dedicated specialist" also not responding to email.
Negotiator promised to get back to me, nothing. Send emails on Monday, no response.
Creditors still contacting me. On the 24th a consultant called me to remind me about payment, she advised she couldn't assist with anything else. So you guys know how to call to remind about payments.
Payment plan on the portal not updated.
Whats the next step?
The "dedicated specialist" also not responding to email.
Negotiator promised to get back to me, nothing. Send emails on Monday, no response.
Creditors still contacting me. On the 24th a consultant called me to remind me about payment, she advised she couldn't assist with anything else. So you guys know how to call to remind about payments.
Payment plan on the portal not updated.
Whats the next step?
tD
tashwill D's update25 Oct 2023, 20:16
Reviewer Update
Matter still not resolved
The "dedicated specialist" also not responding to email.
Negotiator promised to get back to me, nothing. Send emails on Monday, no response.
Creditors still contacting me. On the 24th a consultant called me to remind me about payment, she advised she couldn't assist with anything else. So you guys know how to call to remind about payments.
Payment plan on the portal not updated.
Whats the next step?
The "dedicated specialist" also not responding to email.
Negotiator promised to get back to me, nothing. Send emails on Monday, no response.
Creditors still contacting me. On the 24th a consultant called me to remind me about payment, she advised she couldn't assist with anything else. So you guys know how to call to remind about payments.
Payment plan on the portal not updated.
Whats the next step?