MS
Monique S
1 reviews | Active since Aug 2016
25 Mar 2025, 02:37
No FEEDBACK after requesting a payment break??
I asked from the start of March for a payment break. Submitted the employer letter and thereafter told I need to submit an affidavit too. NO WHERE ON THE INITIAL EMAIL DOES IT SAY AN EMPLOYER LETTER AAAANNNDD AFFIDAVIT.
I have sent 3 emails to Debtbusters asking for feedback, only to be ignored. I will continue to post complaints until this is sorted out
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DebtBusters SA's replyOfficial
25 Mar 2025, 08:13Dear Monique,
We sincerely apologize for the lack of clear communication and the delay in addressing your payment break request. We understand how frustrating this experience must be, and we regret any inconvenience caused.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
We sincerely apologize for the lack of clear communication and the delay in addressing your payment break request. We understand how frustrating this experience must be, and we regret any inconvenience caused.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
DebtBusters SA's reply25 Mar 2025, 08:13
Official
Dear Monique,
We sincerely apologize for the lack of clear communication and the delay in addressing your payment break request. We understand how frustrating this experience must be, and we regret any inconvenience caused.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
We sincerely apologize for the lack of clear communication and the delay in addressing your payment break request. We understand how frustrating this experience must be, and we regret any inconvenience caused.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.