No communication from Debt busters

I'm very dissatisfied with our financial consultant Thomas Mahamba.He told us that after joining debt review our debit orders will be cancelled.But if they do debit we will get a refund.Its been 3days trying to contact him but we can't get through to him because we are being told he's on a call or he's unavailable that we must call after 12 but still hes not even responding to our emails.But he said if we have an problem we should call him but now he's not saying anything his phone rings and says not available and nobody is answering our calls anymore.Debt busters please sort this out don't make us regret our decision to join debt review.